Refund and cancellation policy
Last updated: 4 August 2026
This policy explains how billing, cancellation and refunds work for MasterVault subscriptions supplied by Intellitics (Pty) Ltd. It forms part of our terms of service; if the two conflict, the terms prevail.
1. Billing
Subscriptions are billed monthly in advance in South African Rand. Depending on how your account was set up, we either invoice you directly or collect payment by card through Paystack, our payment processor. There is no setup fee and no minimum term.
2. Getting started
We provision new MasterVault instances by hand. Once your order is confirmed, your instance is set up within one business day, and you receive your login details by email. If we cannot deliver the service you paid for, we refund everything you have paid for it, in full.
3. Cancelling
You may cancel at any time, with no cancellation fee and no lock-in. Email admin@intellitics.co.za from an address associated with your account. Cancellation takes effect at the end of the current paid month, and you are not billed again after that.
After your subscription ends, your data remains available for export for 30 days, then is permanently deleted.
4. Refunds
- Part-months are not refunded. When you cancel, the service stays available until the end of the period you have paid for.
- Billing errors are refunded in full. If we charge you the wrong amount, charge you twice, or charge you after cancellation, tell us and we will refund the difference to your original payment method within 10 business days.
- Failure to deliver is refunded in full, as described in section 2.
Nothing in this policy limits your rights under the Consumer Protection Act, 2008, where it applies to you.
5. Complaints
If something has gone wrong, email admin@intellitics.co.za with "Complaint" in the subject line. A person will acknowledge it within two business days and give you a substantive answer within ten. If we cannot resolve it between us, you may refer the matter to the Consumer Goods and Services Ombud (cgso.org.za) or pursue any other remedy the law gives you. Complaints about personal information follow the process in our privacy notice.
6. Contact
Intellitics (Pty) Ltd, 5th Floor, Bloukrans Building, Lynnwood Bridge, Pretoria — admin@intellitics.co.za, +27 83 628 9247.